How do I track support?

How can I assess how well the company works with customer feedback and whether it releases regular updates that fix bugs found?

Evaluating the company's performance based on customer feedback and the regularity of updates is one of my key tasks when choosing a developer. I carefully study how quickly and efficiently the company responds to user comments, and how regularly it releases updates. Since amasty product , I have the impression of a reliable partner who actively works with customers and constantly improves his products, which is important for the stable operation of my store.